It is essential for us that our employees, customers and visitors have a safe and secure environment. Therefore, health and safety aspect is looked into in detail across our operations.
In 2020 we successfully migrated to ISO 45001:2018 Occupational Health and Safety Management System. It is an International Standard specifying requirements for occupational health, and safety (OH&S) management systems, with guidance for its use, to enable an organization to proactively improve its OH&S performance in preventing injury and ill-health. This has reaffirmed our ongoing commitment to health and safety. A debt of thanks is owed to our Logistics team in the warehouse who tirelessly manage the systems that protect our colleagues and customers, and ultimately sustain the business.
The OH&S covers our entire logistics operation, as in a logistics environment, with industrial equipment, heavy material, a fleet of vehicles on the roads delivering parcels and teams working 24×7, staying safe and preventing injuries requires a well-coordinated and trained team with a mature safety mindset. It requires the execution of the following elements:
- Performance evaluation
- Improvement measures
We check our compliance with the OH&S System on an ongoing basis through internal audits at planned intervals to ensure that the OH&S management system conforms to the organization’s requirements. On an annual basis, the compliance with the OH&S management system is validated by a third party an ISO accredited body. This has resulted in bettering our performance each year as reflected in health and safety performance below.
During the pandemic we ensured that we are protecting our people and customers specifically at our retail stores from the threat of coronavirus through 12 robust protocols. This ensures that we go above and beyond mandatory legal requirements at every point of contact.
The protocols were rigorously implemented and audited on a weekly basis to ensure they are complying with our coronavirus protocols. 100% of the stores were audited, as demonstrated in the table below:
|Country||Total Number of Stores||% of Stores Audited|