We engage with stakeholders, whether they are our partners, suppliers, customers or employees. These interactions shape the way we run our business and how we report each year on our sustainability performance.

12,601
employees
14
countries
300+
brands
592
suppliers
33
NGO partners

Below, we have identified our key stakeholder groups and summarised the channels we use to maintain dialogue with them. For each group, the engagement varies on a case-by-case basis and includes formal and informal channels that are used to varying degrees of regularity.

  • Intranet site - EMAC
  • Sustainability report
  • Social media applications
  • MyChalhoub
  • Employee surveys
  • MAClines magazine
  • Townhall meetings
  • Market research
  • Sustainability report
  • Front of house staff
  • CSR retail campaigns
  • Sustainability report
  • Market reports – Consumer and Market Insights (CMI)
  • White papers
  • Sustainability report
  • Supplier scorecard
  • Sustainability report
  • Meetings
  • Sponsor events